Refund policy

Return & Refund Policy

We want you to be completely happy with your equipment. If something isn’t right, here is how returns work.

30-Day Returns

You can request a return within 30 days of delivery. To be eligible, the item must be:

  • Unused, unassembled and in new, resalable condition
  • In its original factory packaging, with all hardware, manuals and accessories included

How to Start a Return

  1. Email support@combogym.com with your order number, the item you want to return and the reason.
  2. We will reply within one business day with a Return Authorization (RMA) number and the return address.
  3. Pack the item securely in its original packaging and write the RMA number on the outside of each box.

Returns sent without an RMA number, or to an address other than the one we provide, cannot be accepted. Most of our products ship directly from the manufacturer’s warehouse, so returns usually go back there rather than to our office in Austin, Texas.

Change-of-Mind Returns

If you return an item because you changed your mind, ordered the wrong size or weight, or it doesn’t fit your space:

  • You pay for return shipping. For freight items (racks, home gyms, machines and other palletized equipment), return freight can be expensive. Contact us first and we will help you find the most affordable option.
  • If your order shipped free, the actual cost of the original shipping will be deducted from your refund.
  • Freight and oversized items are subject to a 15% restocking fee to cover receiving, inspection and repackaging.
  • Parcel items such as accessories, handles and bars returned unopened in their original boxes have no restocking fee.

Items We Cannot Accept for Return

  • Products that have been assembled, fully or partially
  • Items without their original factory packaging
  • Clearance items, floor models and custom or made-to-order equipment

Damaged, Defective or Incorrect Items

If your order arrives damaged, is missing parts, is defective or is not what you ordered, we will make it right at no cost to you. We will send replacement parts or a replacement unit, and no restocking fees or return shipping costs apply.

To help us resolve it quickly:

  • Inspect your delivery before signing and note any visible damage on the carrier’s delivery receipt
  • Take photos of the damage and packaging
  • Email support@combogym.com within 48 hours of delivery

Defects that appear later are covered by the manufacturer’s warranty, and we will help you file the claim.

Refunds

Once the returned item arrives and passes inspection, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days, minus any return shipping, original shipping or restocking fees that apply. Your bank may take a few extra days to post the credit.

Order Cancellations

You can cancel an order at no charge before it ships. Because most items ship directly from the manufacturer within 1–3 business days, contact us as soon as possible. Once an order has shipped, it is treated as a return.

Questions

  • Returns, damage, missing parts and warranty: support@combogym.com
  • Phone: 512-709-5788, Monday – Friday, 9:00 AM – 6:00 PM (Central Time)